Shipping policy

SHIPPING POLICY

Zamkudi75.com

Last updated: [06-09-2026]

Thank you for shopping with Zamkudi75.com! This Shipping Policy explains how we process, ship, and deliver your orders, and what to do if something goes wrong along the way.

For the purposes of this Policy, "working days" means Monday to Saturday, excluding Sundays and national/public holidays, unless stated otherwise.

1. Prepaid Orders

  • Processing Time: We ship prepaid orders within 48 working hours of order confirmation.
  • Pre-Order Products: Certain products are available on a pre-order basis. For these, the tentative shipping timeline is mentioned under the "About the Product" tab on the product page.
  • Free Shipping: We offer free standard shipping on all prepaid orders within India.
  • Express Shipping: Available at a nominal, non-refundable cost of INR 99.
  • Delivery Timeline: Orders are typically delivered within 7-8 working days from the date of shipping, subject to courier and location-based delays.
  • Tracking: A tracking link will be shared via Email and WhatsApp within 24 hours of your order being shipped.
  • Refund Deduction: In case of a product return, a shipping cost of INR 100 will be deducted from the refund amount.

2. Cash on Delivery (COD) Orders

  • Processing Time: We ship COD orders within 3-4 working days of order confirmation.
  • Delivery Timeline: COD orders are typically delivered within 8-10 working days from the date of shipping, subject to courier and location-based delays.
  • Shipping Charges: An additional, non-refundable shipping charge of INR 150 applies to COD orders, calculated at checkout.
  • Tracking: A tracking link will be shared via Email and WhatsApp within 24 hours of your order being shipped.
  • Refund Deduction: In case of a product return, a shipping cost of INR 100 will be deducted from the refund amount, in addition to the non-refundable COD shipping charge already paid.

3. International Orders

  • Shipping charges for international orders are calculated at actuals and displayed at checkout.
  • Estimated delivery timeline for international orders is [INSERT TIMELINE, e.g., 10-20 working days], depending on destination and customs clearance.
  • Any applicable customs duties, import taxes, or other levies imposed by the destination country must be borne by the customer and are not included in the order value.
  • We are not responsible for delays caused by customs clearance in the destination country.

4. Order Tracking

Once your order is shipped, you will receive a tracking link via Email and WhatsApp within 24 hours. You can use this link to monitor your shipment's status in real time. If you do not receive a tracking link within 48 hours of shipment confirmation, please contact us using the details in Section 9.

5. Delayed, Lost, or Undelivered Shipments

  • If your order has not been delivered within the estimated delivery window, please contact us with your order number; we will investigate with our courier partner.
  • If a shipment is confirmed lost in transit, we will offer a free replacement or full refund, at our discretion, within [INSERT TIMELINE] of confirming the loss.
  • If a shipment is returned to us due to an incorrect or incomplete address provided by the customer, re-shipping charges will apply and must be paid before the order is re-dispatched.

6. Damaged, Tampered, or Incorrect Deliveries

  • Please inspect your package at the time of delivery. If the package appears damaged or tampered with, we recommend recording an unboxing video and refusing acceptance where possible.
  • If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos/video of the product and packaging.
  • Claims reported after 48 hours of delivery may not be eligible for replacement or refund.

7. Non-Serviceable Areas

While we aim to deliver across India, certain pin codes may be non-serviceable due to courier limitations. If your delivery address falls under a non-serviceable area, we will notify you and offer a full refund or an alternative delivery arrangement, where possible.

8. Split Shipments

If your order contains multiple items, they may be shipped separately and could arrive on different dates. You will receive a separate tracking link for each shipment.

9. Contact Us

For any shipping-related questions, tracking issues, or delivery concerns, please reach out to us:

Email: [INSERT DEDICATED BUSINESS EMAIL]

WhatsApp: [INSERT WHATSAPP NUMBER]

This Shipping Policy should be read together with our Privacy Policy, Terms of Service, and Refund/Return Policy. Refund timelines and eligibility for returns are governed by our Refund Policy.

10. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our courier partners, pricing, or operations. The "Last updated" date at the top of this page will reflect the most recent revision.